We deliver wine direct shipping compliance software as a service.

We are looking for an energetic, positive person to be responsible for providing fanatical telephone and email support to our rapidly growing customer base. You will be representing the wine industry's leading provider of automated compliance to a set of world class winery managers, owners and winemakers. The candidate must possess superior problem solving and communication skills with a proven ability to exercise sound judgment, recognize business critical situations and escalate as needed.

Responsibilities

1. Professionally respond to telephone calls, emails and web-based requests for technical support
2. Contribute to efforts to promptly identify, analyze and resolve customer inquiries, concerns, and issues with customer satisfaction and production in mind
3. Act as a liaison between customers and product team to ensure identified problems are resolved to completion
4. Prepare customer training materials, including but not limited to monthly newsletter emails and video tutorials
5. Continuously strive to improve the quality of customer service and customer loyalty

1. Excellent analytical, written and verbal communication skills
2. Strong computer and Internet skills required with Excel, HTML and/or graphic skills a plus
3. Self-starter with ability to work effectively in a fast-paced and fluid environment
4. Ability to multitask with excellent organization and follow-through
5. Experience using or supporting web applications

Compensation
Salary based on experience and qualifications. Position available in January 2010.

How to Apply
Please fill out this survey to begin the application process. You will have an opportunity to attach your resume and cover letter to the survey.

Working for one of Boulder's leading web startup companies (named to Mercury 100 Fastest Growing Startups 2008 and 2009 & IQ Award Winner 2009), our Administrative Assistant position will expose you to all areas of the company, provide varied experience and entail lots of responsibility. This position spans from general office management to providing support to the CEO, Finance and Human Resource Managers. We are seeking a reliable, accurate, self-starter who must possess superior organizational skills with a proven ability to carry out responsibilities in an efficient and effective manner.

Typical duties and responsibilities:

1. General office management duties: Answer general phone lines, maintain public area cleanliness, office supply inventory, office reception, special meeting coordination, company social events planning and all sorts of random stuff
2. Executive Assistant: Organizational assistance and travel logistics to CEO
3. Accounting Duties: A/R, A/P and assist finance manager as needed with bookkeeping
4. Human Resources Support: Assist with hiring, healthcare administration and payroll
5. Event planning and Logistics: Includes print materials, promotional items, travel arrangements, invitations, registration and attendance management and event follow up

1. Computer programs: Microsoft Office (Word, Excel, PowerPoint), SalesForce, GoToWebinar, gMail, google docs and Quickbooks
2. Excellent oral and written communication skills
3. Proven ability to track documentation and keep track of tasks for others
4. Attention to detail and follow through on tasks of all types
5. A can-do, positive attitude with the ability to take on new challenges and learn quickly

Compensation
Salary based on experience and qualifications. Position available in January 2010.

How to Apply
Please fill out this survey to begin the application process. You will have an opportunity to attach your resume and cover letter to the survey.

ShipCompliant is a ground breaking organization providing wineries and retailers with tools to meet government requirements in compliance and reporting. Our research position is a great fit for students or recent graduates considering a future law career. You will learn about the unique placement of the wine industry in today's legal system by working closely with the ShipCompliant Research Team and their respected wine industry colleagues. We are looking for an energetic candidate interested in working with our highly dedicated and motivated team; someone who is interested in acquiring the skills necessary to apply current legislation and litigation to everyday business practice.

Opportunities in this position:

1. Assist in research and documentation of state and federal regulations that affect wineries
2. Track progress of and analyze implications of wine-related litigation, especially regarding wine shipping
3. Collaborate with the ShipCompliant internal and external compliance experts to maintain a comprehensive database of wine compliance laws and regulations
4. Tackle special research projects to help perform feasibility analysis on potential areas of expertise
5. Contribute to the ShipCompliant Blog

1. Attention to detail
2. Experience with Microsoft Excel, Microsoft Office, Adobe Acrobat
3. Exceptional literary skills
4. The perfect candidate will be energetic, resourceful, well-organized and have a positive attitude

How to Apply
Please fill out this survey to begin the application process. You will have an opportunity to attach your resume and cover letter to the survey.